Before initiating an RMA request please make sure you understand and have read our policies on returns, exchanges and remanufacturing, which can be found in the purchase terms at checkout and in our faq.Name(Required) First Last Email(Required) Order Number(Required)Return or Exchange/Remanufacture(Required) Return Exchange/Remanufacture Are you contacting us within 7 days of receiving?(Required) Yes No As per our terms and faq To be eligible for a return/remanufacture or exchange, we must be contacted within seven days of receiving the item, as determined by the order tracking details.TermsJewellery items are eligible to be returned in as new condition within seven days of receiving (determined by tracking details), the buyer must pay the return shipping. Note that our fragrances cannot be returned. With any full return, a non-refundable restocking fee of 35% of the purchase price will apply, this fee covers shipping and some manufacturing costs. Each ring or jewellery item unless otherwise specifically stated is custom made to order with your selected desired variations and size. Refunds will be processed once products are returned to us in their original condition in the original packaging. This policy is standard for all customers and for all custom made jewellery items. Any full custom designed jewellery we manufacture that is not listed on our website will be non-returnable and non-refundable. Any refund will be up to the discretion of Sapphire Studios. All returns must be first authorised by Sapphire Studios and the item must be free of any damage and alterations. I have read your return policy above and am eligible to proceed with a return. Terms exchangeExchanges on eligible stocked items such as sterling necklaces can only be made within 7 days of receiving. (as determined by shipment tracking) If you have purchased an incorrect item or incorrect size, any remake (remanufacture) will be at the discretion of Sapphire Studios and will be subject to a non-refundable restocking fee of 25% of the total purchase price, this option is only valid if the item is in as new condition, and you are contacting us within the return policy timeframe of 7 days. I have read your policy above on exchanging and remanufacturing and am eligible to proceed. Reason(Required)Please provide as much detail as possible so we can advise on the best possible outcome. You may attach any applicable files/images below.File Drop files here or Select files Accepted file types: jpg, gif, png, pdf, jpeg, Max. file size: 10 MB, Max. files: 5.
